Michael Woo, Author at UpTop

UX Design, Website Design

5 Reasons Your Internal IT Group Shouldn’t Handle Your Website Redesign

Businesses need to regularly revisit and refine their digital assets to keep them fresh, optimized, and aligned with current best practices. If your website has become outdated or unresponsive to user...

Michael Woo

Design Thinking, UX Design

User Experience Design Trends 2023-24: What Does the Future Hold?

Stay ahead of the curve and inspire innovative user experience design ideas. In this guide, we list the latest UX design trends in 2023 to help you out....

Michael Woo

CX, Design Thinking, Journey Mapping, UX Design, UX Research

Want to Improve Your Digital Experience? Defining the Right Problem Is Critical

You can’t solve your customers’ problems if you don’t know what they are. Discover how to use design thinking to better serve your customers....

Michael Woo

CX, Design Thinking, Journey Mapping, UX Design, UX Research

Want to Improve Your Customer Experience? Start With Empathy

Focusing on human-centered design in your digital experiences increases empathy for the end user. Discover how empathy improves your CX....

Michael Woo

Design Thinking, Digital Strategy, Journey Mapping, UX Design

The Complete Guide to Design Thinking

How can your organization benefit from a design thinking approach. Use this comprehensive guide to structure your next digital project....

Michael Woo

Digital Strategy, UX Audits, UX Research

The 2023 Guide on How to Conduct a UX Audit

Introduction In 2023, the expectations of users for their online and mobile experiences are higher than ever. According to TopTal, 88% of users are less likely to return to a website after a bad user ...

Michael Woo

CX, Development, Digital Strategy, UX Design

7 KPIs to Measure the ROI of UX Design

UX design plays a vital role in the overall success of your website or application. It’s not uncommon then that companies put a large number of resources into developing UX that is both highly funct...

Michael Woo

Development, UX Design, Website Design

Checkout Page Design: How to Do it Right in 2023

The importance of effective payment checkout pages In our previous articles, we talked about different industries and how advancements in technology can result in more value when done right. In this a...

Michael Woo

CX, Design Thinking, Digital Strategy, Journey Mapping, UX Design, UX Research

How to Solve Your Organization’s Most Complex Digital Problems

Design sprints play a crucial role in enacting change in healthcare digital systems. Find out why this is only one tool in the toolbox of strategic design thinking....

Michael Woo

CX, Development, Digital Strategy, UX Design

7 KPIs to Measure the ROI of UX Design

Michael Woo

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All posts by: Michael Woo

5 Reasons Your Internal IT Group Shouldn’t Handle Your Website Redesign

User Experience Design Trends 2023-24: What Does the Future Hold?

Want to Improve Your Digital Experience? Defining the Right Problem Is Critical

Want to Improve Your Customer Experience? Start With Empathy

The Complete Guide to Design Thinking

The 2023 Guide on How to Conduct a UX Audit

7 KPIs to Measure the ROI of UX Design

Checkout Page Design: How to Do it Right in 2023

How to Solve Your Organization’s Most Complex Digital Problems

7 KPIs to Measure the ROI of UX Design

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