chatbots Archives

UX Design

Upgrading User Satisfaction With Conversational UX

In today’s digital economy, conversational UX is no longer a nice-to-have, it’s an expectation. Consumers interact daily with AI-powered chatbots, voice assistants, and conversational agents acros...

UpTop Team

CX, Technology

Leveraging UX Design for Self-Service Customer Support

Consumers like instant gratification, and it’s no different when it comes to customer service. Whether it’s pre-sale or post-sale support, your customers want answers to their questions right away...

UpTop Team

Design-That-Allows-Users-Help-Themselves

Accessibility, eCommerce, UX Design

Design That Allows Users to Help Themselves

Self-service applications have become a major consumer trend in the past few years. In fact, 50 percent of consumers now prefer self-service over interacting with someone else to solve an issue. So ho...

UpTop Team

CX, Technology

3 Strategies For Getting C-Suite Buy-In On Chatbots

The chatbot has made significant strides since the earliest iterations just a decade ago. It is defined as a service, powered by rules and sometimes artificial intelligence, that interacts via a chat...

UpTop Team

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Upgrading User Satisfaction With Conversational UX

Leveraging UX Design for Self-Service Customer Support

Design That Allows Users to Help Themselves

3 Strategies For Getting C-Suite Buy-In On Chatbots

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