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Digital Strategy, Journey Mapping, UX Design

From Insights to Impact: Acting on Customer Journey Maps

Results by Design: UX Insights for Business Leaders Description: In this episode, hosts Craig Nishizaki and Michael Woo dive deep into the journey mapping process and explore how businesses can identi...

UpTop Team

CX, Design Thinking, Journey Mapping, UX Design, UX Research

Want to Improve Your Digital Experience? Defining the Right Problem Is Critical

You can’t solve your customers’ problems if you don’t know what they are. Discover how to use design thinking to better serve your customers....

Michael Woo

Design Thinking, Digital Strategy, Journey Mapping, UX Design

The Complete Guide to Design Thinking

How can your organization benefit from a design thinking approach. Use this comprehensive guide to structure your next digital project....

Michael Woo

Design Thinking, Process, UX Design, UX Research

UpTop’s UX Discovery Workshop

Our UX team recently conducted a 3-day Discovery Workshop for a client in the healthcare industry. Their company was using an analog process for their clients’ paperwork; thus, we were tasked with f...

UpTop Team

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From Insights to Impact: Acting on Customer Journey Maps

Want to Improve Your Digital Experience? Defining the Right Problem Is Critical

The Complete Guide to Design Thinking

UpTop’s UX Discovery Workshop

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