retention Archives

CX, Technology

UX Can Put Customer Support in the User’s Hands

Consumers like instant gratification, and it’s no different when it comes to customer service. Whether it’s pre-sale or post-sale support, your customers want answers to their questions right away...

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What does bad VUI look like and how to avoid it

Technology, UX Design

What does bad VUI look like? How to avoid it

Here are some suggestions for how to avoid losing customers with bad VUI. Just like those frustrating phone menus that never seem to offer the option you’re looking for, bad VUI offers a menu...

UpTop Team

Conversion Rate, Digital Strategy, UX Design, UX Research

5 Marketing Challenges That Can Be Solved With UX

There are millions of brand voices out there trying to grab our attention and connect every day. As a marketer, I’m continually scrutinizing how other brands market to me. Each generation brings...

UpTop Team

3 reasons why your app users aren't coming back

Mobile

3 Reasons Why Your App’s Users Aren’t Coming Back

With every passing year, it becomes more apparent that we are living in a mobile-first world. In 2017, there are anticipated to be 197 billion mobile app downloads, up from 149.3 billion just one year...

UpTop Team

Mobile, UX Design

4 UX Tips To Help You Capitalize on the Freemium Model

Over the past several years there has been a seismic shift in the way that consumers access the Internet. After decades of supremacy, desktops were supplanted late in 2016 as a majority of Internet tr...

UpTop Team

Enterprise, Leadership, UX Research

Enterprise Applications and Their Impact on Employee Retention

Although it may not receive as much attention as product innovation or quality customer service, employee retention is just as critical to an organization’s success as any other facet of business. I...

UpTop Team

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Insights Tagged With retention

UX Can Put Customer Support in the User’s Hands

What does bad VUI look like? How to avoid it

5 Marketing Challenges That Can Be Solved With UX

3 Reasons Why Your App’s Users Aren’t Coming Back

4 UX Tips To Help You Capitalize on the Freemium Model

Enterprise Applications and Their Impact on Employee Retention

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