UpTop Team, Author at UpTop

CX, Technology

UX Can Put Customer Support in the User’s Hands

Consumers like instant gratification, and it’s no different when it comes to customer service. Whether it’s pre-sale or post-sale support, your customers want answers to their questions right away...

UpTop Team

Essentials-Creating-Customer-Journey-Map

Design Thinking, Journey Mapping, UX Research

Essential Elements in Creating a Customer Journey Map

Customers are increasingly savvy and look beyond products or pricing when they make purchasing decisions. They want to buy from businesses that offer a high level of customer service and deliver a sea...

UpTop Team

Conversion Rate, UX Design

3 Examples of Business Problems Solved by UX Design

Until recently, everyday objects and business tools were defined by technology, and technology was largely determined by engineers. Consider the telephone. From Alexander Graham Bell’s first experim...

UpTop Team

Design Thinking, UX Design, UX Research

Growth Hacking That Creates Great UX

To some entrepreneurs, growth hacking sounds like short-term, get-rich-quick business planning. But it’s definitely more than that. Growth hacking means more than obsessively focusing on increasing ...

UpTop Team

UX Design

Hits and Misses in 2018 UX Design

2018 has been a pivotal year for businesses looking to improve their user experience (UX) design. As advanced technologies become more readily available, companies have been able to create intuitive a...

UpTop Team

Technology, UX Design

What’s Ahead for IoT and UX Design

The Internet of Things (IoT) is here, but it has not yet matured into a mainstream technology. As one of the biggest emerging trends in the technology world, it’s only a matter of time before enterp...

UpTop Team

What does bad VUI look like and how to avoid it

Technology, UX Design

What does bad VUI look like? How to avoid it

Here are some suggestions for how to avoid losing customers with bad VUI. Just like those frustrating phone menus that never seem to offer the option you’re looking for, bad VUI offers a menu...

UpTop Team

Accessibility, Technology, UX Design

Some Challenges to Designing for Voice

As opportunities to use VUI expand, challenges are inevitable as are questions. Accessibility What does accessibility mean when it comes to voice experiences? What are the considerations for th...

UpTop Team

Technology, UX Design

Trends in VUI

Machine learning continues to drive improvements in voice technology. Error rates in voice and speech recognition are continually dropping. Eventually, our technology may get to the point where it hea...

UpTop Team

CX, Technology, UX Design

Basic Principles for Designing VUI

VUI (voice user interface) comes with a set of expectations from users. The give and take of conversation is cooperative and intuitive. Talking with VUI should be, too. Options, but not too many It’...

UpTop Team

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All posts by: UpTop Team

UX Can Put Customer Support in the User’s Hands

Essential Elements in Creating a Customer Journey Map

3 Examples of Business Problems Solved by UX Design

Growth Hacking That Creates Great UX

Hits and Misses in 2018 UX Design

What’s Ahead for IoT and UX Design

What does bad VUI look like? How to avoid it

Some Challenges to Designing for Voice

Trends in VUI

Basic Principles for Designing VUI

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