Downloads Archives

CX, Design Thinking, Journey Mapping, UX Design, UX Research

[eBook] Defining the Problems that Detract from Your UX

Taking the time to accurately and concisely identify and frame the problem ensures that you don’t miss out on opportunities. It also prevents you from wasting your time and resources creating someth...

UpTop Team

CX, Design Thinking, Journey Mapping, UX Design, UX Research

[eBook] The First Step in Design Thinking is Expressing Empathy for Your Users

At UpTop, we use a practice called design thinking to inject empathy into all of our UX research and design activities. Design thinking is a structured process that helps teams like yours approach pro...

UpTop Team

Design Thinking, Journey Mapping, UX Research

[eBook] A Guide To Customer Journey Mapping

Customer journey mapping is a user experience research exercise that allows you to obtain a holistic end-to-end view of your customers actions and emotions as they try to reach a goal within your digi...

UpTop Team

CX, Digital Strategy, UX Design

[eBook] Essential KPIs

How do you know if you’re seeing a positive return on investment (ROI) when it comes to your efforts to improve the overall user experience you provide? The answer can be found through the measureme...

UpTop Team

Development, Digital Strategy

[Worksheet] Redecorate, Remodel, or Rebuild?

To find the right strategy for your digital project, you must first understand the nuanced interplay between your business objectives, technological constraints, and UX design needs. Only then can you...

UpTop Team

Design Thinking

[eBook] Unlock Your Team’s Innovation with Design Thinking

If your business is tasked with solving a problem and you’re not sure where to begin, a Design Thinking Workshop is a great place to start....

UpTop Team

Design Thinking, UX Design

[eBook] A Guide to Design Sprints

Quickly test and validate business ideas in our five day design sprint. At the end of this collaborative process, you will have greater alignment, answer critical questions, and validate your solution...

UpTop Team

Design Thinking, UX Design

[eBook] A Guide to UX Strategy Sprints

Solve your organizations most complex problems with our UX Strategy Sprint. Using the design thinking framework, our approximately 10-week sprint follows a structured process to identify problems, unc...

UpTop Team

UX Research

[Worksheet] 5 Questions to Audit Your User Experience

We can get so caught up in marketing and meeting business goals that often we forget the biggest differentiator from our competitors for our business is our user experience....

UpTop Team

Journey Mapping

[Worksheet] Start Your Own Journey Mapping Exercise

Explore our Journey Mapping worksheet to help get you started on the process of mapping the customer UX....

UpTop Team

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Downloads

[eBook] Defining the Problems that Detract from Your UX

[eBook] The First Step in Design Thinking is Expressing Empathy for Your Users

[eBook] A Guide To Customer Journey Mapping

[eBook] Essential KPIs

[Worksheet] Redecorate, Remodel, or Rebuild?

[eBook] Unlock Your Team’s Innovation with Design Thinking

[eBook] A Guide to Design Sprints

[eBook] A Guide to UX Strategy Sprints

[Worksheet] 5 Questions to Audit Your User Experience

[Worksheet] Start Your Own Journey Mapping Exercise

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